RCAC - Announcements, Outages and Maintenance, Outages, Maintenance, Outages, Maintenance, Science Highlights

Network Slowness Notice

Mon, 02 Feb 2026 15:00:00 -0500

We are currently investigating network performance issues affecting network traffic.

Impact To You: At this time, you may notice latency or brief disruptions when accessing certain on-campus or external resources, especially during peak usage periods.

We appreciate your patience while we work to fully resolve the underlying problem and restore normal network performance. We will provide an update by 5:00PM EST today or sooner.

Research Computing Holiday Break

Tue, 16 Dec 2025 13:00:00 -0500

Research Computing personnel will observe the university winter break from 12:00am EST on 12/23/25 and will resume normal business hours on January 5th, 2026 During this time, Research Computing services will continue to be available, but all staff will be on leave.

Research Computing staff members will monitor the status of all computing and data resources in an effort to ensure continuous availability.

Research Computing staff members will monitor the ticketing system throughout the holiday period and answer critical issues and problems. Non-critical user issues and questions will be addressed beginning January 5th, 2026. There will also be no coffee hour consultations during this break.

Scratch file purging (on community clusters with scratch space) will continue as normal during the break, so be sure to archive your files in scratch storage. This does not apply to Data Depot or home directories -- only scratch storage.

Have a wonderful break, everyone, and we look forward to great things in the new year!

Account Provisioning and Access Issues

Wed, 04 Jun 2025 15:00:00 -0400

We’re currently seeing some delays with account provisioning and access for RCAC systems. The issue stems from upstream systems outside of our direct control. Please report any access issues to us as soon as you encounter them so we can assist and track the impact.

We know how important timely access is to your research and truly appreciate your patience as this gets sorted out. If you have an urgent need or specific concerns, please don’t hesitate to contact us at rcac-help@purdue.edu.

Thanks again for your understanding.

Network Connectivity Issues

Wed, 07 May 2025 11:30:00 -0400

RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet.

We are actively monitoring the situation and working to resolve the disruptions as quickly as possible. During this time, you may encounter intermittent connectivity problems or degraded performance.

We appreciate your patience and understanding. If you encounter problems that require immediate attention, please contact rcac-help@purdue.edu. For Anvil users, please submit a ticket through ACCESS Help Desk at https://support.access-ci.org/help-ticket.

Staff Availability and Coffee-Hour Schedule

Mon, 18 Nov 2024 00:00:00 -0500

Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th. There are no planned reductions in service and staff will continue to monitor the ticketing system throughput this period.

However, due to reduced staff availability during this period we will be canceling our regularly scheduled Coffee-Hour consultations session for that week. This includes both the Monday in-person consulting hours at the Convergence Center as well as the Tuesday virtual sessions.