Frequently Asked Questions

Some common questions, errors, and problems are categorized below. Click the Expand Topics link in the upper right to see all entries at once. You can also use the search box above to search the user guide for any issues you are seeing.

Link to section 'About Weber' of 'About Weber' About Weber

Can you remove me from the Weber mailing list?

Your subscription in the Weber mailing list is tied to your account on Weber. If you are no longer using your account on Weber, your account can be deleted from the My Accounts page. Hover over the resource you wish to remove yourself from and click the red 'X' button. Your account and mailinglist subscription will be removed overnight. Be sure to make a copy of any data you wish to keep first.

Link to section 'Logging In & Accounts' of 'Logging In & Accounts' Logging In & Accounts

Link to section 'Errors' of 'Errors' Errors

/usr/bin/xauth: error in locking authority file

Link to section 'Problem' of '/usr/bin/xauth: error in locking authority file' Problem

I receive this message when logging in:

/usr/bin/xauth: error in locking authority file

Link to section 'Solution' of '/usr/bin/xauth: error in locking authority file' Solution

Your home directory disk quota is full. You may check your quota with myquota.

You will need to free up space in your home directory.

My SSH connection hangs

Link to section 'Problem' of 'My SSH connection hangs' Problem

Your console hangs while trying to connect to a RCAC Server.

Link to section 'Solution' of 'My SSH connection hangs' Solution

This can happen due to various reasons. Most common reasons for hanging SSH terminals are:

  • Network: If you are connected over wifi, make sure that your Internet connection is fine.
  • Busy front-end server: When you connect to a cluster, you SSH to one of the front-ends. Due to transient user loads, one or more of the front-ends may become unresponsive for a short while. To avoid this, try reconnecting to the cluster or wait until the server you have connected to has reduced load.
  • File system issue: If a server has issues with one or more of the file systems (home, scratch, or depot) it may freeze your terminal. To avoid this you can connect to another front-end.

If neither of the suggestions above work, please contact rcac-help@purdue.edu specifying the name of the server where your console is hung.

Link to section 'Questions' of 'Questions' Questions

I worked on Weber after I graduated/left Purdue, but can not access it anymore

Link to section 'Problem' of 'I worked on Weber after I graduated/left Purdue, but can not access it anymore' Problem

You have graduated or left Purdue but continue collaboration with your Purdue colleagues. You find that your access to Purdue resources has suddenly stopped and your password is no longer accepted.

Link to section 'Solution' of 'I worked on Weber after I graduated/left Purdue, but can not access it anymore' Solution

Access to all Research Computing resources depends on having a valid Purdue Career Account. Expired Career Accounts are removed twice a year, during Spring and October breaks (more details at the official page). If your Career Account was purged due to expiration, you will not be be able to access the resources.

To provide remote collaborators with valid Purdue credentials, the University provides a special procedure called R4P ("request for privileges") (see details under 'Data/Access' tab). If you need to continue your collaboration with your Purdue PI, the PI will have to work with their departmental Business Office to submit or renew an R4P request on your behalf.

After your R4P is completed and Career Account is restored, please note two additional necessary steps:

  • Access: Restored Career Accounts by default do not have any Research Computing resources enabled for them. Your PI will have to login to the Manage Users tool and explicitly re-enable your access by un-checking and then ticking back checkboxes for desired queues/Unix groups resources.

  • Email: Restored Career Accounts by default do not have their @purdue.edu email service enabled. While this does not preclude you from using Research Computing resources, any email messages (be that generated on the clusters, or any service announcements) would not be delivered - which may cause inconvenience or loss of compute jobs. To avoid this, we recommend setting your restored @purdue.edu email service to "Forward" (to an actual address you read). The easiest way to ensure it is to go through the Account Setup process.

Link to section 'Jobs' of 'Jobs' Jobs

Link to section 'Errors' of 'Errors' Errors

bash: command not found

Link to section 'Problem' of 'bash: command not found' Problem

You receive the following message after typing a command

bash: command not found

Link to section 'Solution' of 'bash: command not found' Solution

This means the system doesn't know how to find your command. Typically, you need to load a module to do it.

bash: module command not found

Link to section 'Problem' of 'bash: module command not found' Problem

You receive the following message after typing a command, e.g. module load intel

bash: module command not found

Link to section 'Solution' of 'bash: module command not found' Solution

The system cannot find the module command. You need to source the modules.sh file as below

source /etc/profile.d/modules.sh

or

#!/bin/bash -i

Link to section 'Questions' of 'Questions' Questions

How do I know Non-uniform Memory Access (NUMA) layout on Weber?

  • You can learn about processor layout on Weber nodes using the following command:
    weber-a000:~$ lstopo-no-graphics
  • For detailed IO connectivity:
    weber-a000:~$ lstopo-no-graphics --physical --whole-io
  • Please note that NUMA information is useful for advanced MPI/OpenMP/GPU optimizations. For most users, using default NUMA settings in MPI or OpenMP would give you the best performance.

Link to section 'Data' of 'Data' Data

How is my Data Secured on Weber?

Weber is operated in line with policies, standards, and best practices as described within Secure Purdue, and specific to Research Computing Resources. In addition, L4 Export Controlled (ITAR) or Controlled Unclassfied Information (CUI) stored within Weber are compliant with EAR, ITAR, or NIST SP 800-171 regulations.

Link to section 'For additional information' of 'How is my Data Secured on Weber?' For additional information

Log in with your Purdue Career Account.

Can I share data with outside collaborators?

No, external collaboration is not allowed for Weber.

Can I access Fortress from Weber?

No. Weber has a dedicated secure long-term archive storage.

Link to section 'Software' of 'Software' Software

Cannot use pip after loading ml-toolkit modules

Neither pip nor ml-toolkit are available on Weber, although they are available on the other community clusters.

How can I get access to Sentaurus software?

Sentaurus is not currently available on Weber. Please contact our support team at rcac-help@purdue.edu if you would like it to be installed for your project.

Link to section 'About Research Computing' of 'About Research Computing' About Research Computing

Can I get a private server from RCAC?

Link to section 'Question' of 'Can I get a private server from RCAC?' Question

Can I get a private (virtual or physical) server from RCAC?

Link to section 'Answer' of 'Can I get a private server from RCAC?' Answer

Often, researchers may want a private server to run databases, web servers, or other software. RCAC currently does not offer private servers (formerly known as "Firebox").

For use cases like this, we recommend the Jetstream Cloud (http://jetstream-cloud.org/) an NSF-funded science cloud allocated through the XSEDE project. RCAC staff can help get you access to Jetstream to test, or to help write an allocation proposal for larger projects.

Alternatively, you may consider commercial cloud providers such as Amazon Web Services, Azure, or Digital Ocean. These services are very flexible, but do come with a monetary cost.

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