Purdue University

Frequently Asked Questions

Some common questions, errors, and problems are categorized below. Click the Expand Topics link in the upper right to see all entries at once. You can also use the search box above to search the user guide for any issues you are seeing.

• About Data Workbench
  • Can you remove me from the Data Workbench mailing list?
  • Do I need to do anything to my firewall to access Data Workbench?
• Logging In & Accounts
  • Errors
    • /usr/bin/xauth: error in locking authority file
    • My SSH connection hangs
    • Thinlinc session frozen
    • Thinlinc session unreachable
    • How to disable Thinlinc screensaver
  • Questions
    • I worked on Data Workbench after I graduated/left Purdue, but can not access it anymore
• Jobs
  • Errors
    • cannot connect to X server / cannot open display
    • bash: command not found
    • bash: module command not found
    • Close Firefox / Firefox is already running but not responding
    • Jupyter: database is locked / can not load notebook format
  • Questions
    • How do I know Non-uniform Memory Access (NUMA) layout on Data Workbench?
    • Why cannot I use --mem=0 when submitting jobs?
• Data
  • How is my Data Secured on Data Workbench?
  • Can I share data with outside collaborators?
  • Can I access Fortress from Data Workbench?
• Software
  • Cannot use pip after loading ml-toolkit modules
  • How can I get access to Sentaurus software?
  • Julia package installation
• About Research Computing
  • Can I get a private server from RCAC?