Issues with Microsoft Authenticator Push Notifications

We’re aware that some users are having trouble seeing Microsoft Authenticator push prompts during sign-in. Authentication is still working, but the experience may be confusing or inconvenient. We wanted to share what’s going on and how you can work around the issue..

**Issue: **Some users may not see Microsoft Authenticator push prompts unless they manually open the app. This can cause sign-ins to time out.

Workaround: If you do not see a push notification, open the Microsoft Authenticator app and approve the pending request. Also, please verify that your default sign-in method is set to ‘App based Authentication – notification’ You can follow the steps in this Knowledge Base article to check and update your settings: https://service.purdue.edu/TDClient/32/Purdue/KB/ArticleDet?ID=1788

Still Need Help? - Contact us at rcac-help@purdue.edu