Intermittent Access Failures on Data Depot
UPDATE: June 18, 2021 10:45am
As of June 18, 2021 10:45am, the problem with missing permissions has been resolved. Data Depot access on community clusters is fully restored.
We apologize for the inconvenience. Please report any problems to email@example.com.
UPDATE: June 17, 2021 6:29pm
As of 6:20pm, engineers have put in place a temporary workaround which should mitigate most of the current errors. Work continues with the vendor for the root cause analysis and permanent fix.
Please report any problems to firstname.lastname@example.org. We will provide an update by noon tomorrow, June 18th, 2021.
ORIGINAL: June 17, 2021 11:00am EDT
As of Thursday, June 17th, 2021 at 11:00am, users of community clusters may experience intermittent
"permission denied" errors while trying to access their files on Data Depot. Errors may come and go, and may appear on both login and compute nodes.
System engineers are actively engaged with the vendor to troubleshoot and fix the glitch. We appreciate your patience and will provide another update by 9pm.