Network Connectivity Issues
Link to update at May 16, 2025 10:43am EDT UPDATE:
Recent network changes have restored normal outbound connectivity for all RCAC systems, including Anvil. If you continue to encounter connectivity problems, please let us know:
• RCAC users: email rcac-help@purdue.edu
• Anvil users: open a ticket through the ACCESS Help Desk (https://support.access-ci.org/help-ticket)
Link to update at May 7, 2025 9:44am EDT UPDATE:
RCAC systems are currently experiencing ongoing networking issues that may impact access to certain external websites and online resources. These problems stem from broader network conditions outside of our direct control.
You may encounter intermittent connectivity issues or degraded performance when trying to reach some destinations on the Internet. We continue to monitor the situation closely
If you experience problems that are urgent or require immediate attention, please contact us at rcac-help@purdue.edu so we can log and escalate them as needed. For Anvil users, please submit a ticket through ACCESS Help Desk at https://support.access-ci.org/help-ticket.
We appreciate your patience and understanding.
Link to update at April 7, 2025 4:23pm EDT UPDATE:
As of 4:00 PM, network connectivity to RCAC systems has been restored. If you continue to experience any issues, please contact us at rcac-help@purdue.edu.
Thank you for your patience.
Link to original posting ORIGINAL:
RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet.
We are actively monitoring the situation and working to resolve the disruptions as quickly as possible. During this time, you may encounter intermittent connectivity problems or degraded performance.
We appreciate your patience and understanding. If you encounter problems that require immediate attention, please contact rcac-help@purdue.edu. For Anvil users, please submit a ticket through ACCESS Help Desk at https://support.access-ci.org/help-ticket.