Article #6228: Potential Ticket Response Delays
As the holiday season approaches, we want to inform you about potential delays in our ticket response times until the end of this year. Our support t...
Hammer
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Article #6157: Update to Coffee-Hour Consultation Schedule
A few announcements for the RCAC community regarding our regular Coffee-Hour Consultation services. Support staff will be unavailable both today (Mond...
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Article #5934: Data Depot degraded performance on RCAC clusters
Users of Data Depot on RCAC clusters are currently experiencing significant performance degradation. The symptoms manifest as delays in listing or ac...
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Article #5932: Unscheduled Hammer OnDemand Outage
Open OnDemand services for the Hammer cluster are currently offline. Engineers are investigating a boot disk failure on the server that hosts the gat...
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Article #5922: Hammer Cluster Maintenance 7/19
The Hammer cluster will be unavailable Wednesday, July 19th at 8:00am for scheduled maintenance. The cluster will return to full production by 5:00pm...
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Article #5927: RCAC Support Updates
Hello, PurdueIT is replacing our ticketing system, Footprints, with a new product called Team Dynamix (TDX). Email to rcac-help@purdue.edu will begin...
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Article #5923: Unscheduled Hammer Slurm outage
The Hammer cluster began experiencing issues with the Slurm scheduler around 5:00am, Thursday, July 6th. The Slurm scheduler is non-responsive, as a r...
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Article #5920: BoilerKey Transition to Purdue Login
Overnight on June 26-27th (Monday-Tuesday), all Purdue systems which use BoilerKey, including RCAC clusters and other systems, will switch to the new...
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Article #5206: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 5:00pm EST on Thursday, December 22nd, 2022, and will resume normal busines...
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Article #5201: Complete! - New Hammer/CMS Home Directories
update 12152022: The home directory transition for the Hammer cluster is complete. If you did not previously transfer your home directory data, the o...
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Article #5190: Scheduling Paused on Brown, Gilbreth, Halstead, and Hammer
As of 11:30am EDT, the Brown, Gilbreth, Halstead, and Hammer clusters began experiencing issues with their filesystems which may cause login failures....
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Article #4448: Brown, Hammer and Weber Cluster Maintenance
The Brown, Hammer, and Weber clusters will be unavailable Tuesday, June 14, 2022 from 6:00am - 11:59pm EDT for scheduled maintenance. The clusters wil...
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Article #4670: Scheduling Paused on Brown and Hammer
Beginning around 2:00pm EDT, the ailing cooling systems for Brown and Hammer began experiencing issues. To reduce the thermal load on the systems, sch...
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Article #4210: Unscheduled Data Depot Slowdown on Community Clusters
As of 9:00am EDT, users of community clusters may experience slowness while trying to access Data Depot (including loading modules, starting applicati...
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Article #4197: Whole-Floor Cluster Maintenance
The majority of Research Computing computational resources (Bell, Brown, Geddes, Gilbreth, Halstead, Hammer, Scholar, Weber, and Workbench clusters) w...
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Article #3820: Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 5:00pm EST EST on Wednesday, December 22nd, 2021, and will resume normal bu...
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Article #3811: Unscheduled multiple clusters and Data Depot outage
The Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, Workbench clusters and Data Depot began experiencing issues with intermittent high load on the D...
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Article #3810: Unscheduled Brown and Hammer outage
The Brown and Hammer clusters began experiencing issues with cooling due to problems at the Physical Facilities' chiller plant around 4:40pm EDT. To a...
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Article #3808: Unscheduled multiple clusters and Data Depot outage
The Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, Workbench clusters and Data Depot servers began experiencing issues with Data Depot mounting on...
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Article #3806: Unscheduled Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, and Data Depot outage
The Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, and Data Depot cluster began experiencing issues with Data Depot mounting around 7:00am EDT. Eng...